📋 Quick Summary
Membership fees are generally non-refundable once activated. Wallet top-ups are non-refundable. Refunds are only considered for technical payment failures or duplicate charges. For any issues contact us on WhatsApp within 48 hours.
1. Membership Fees
Membership fees paid for Core, Elite, or Legend plans are non-refundable once the membership has been activated and wallet credits have been issued.
✓ Eligible for Refund
Payment deducted but membership not activated due to a technical error.
✗ Not Eligible
Membership activated and wallet credits received — change of mind.
✓ Eligible for Refund
Duplicate charge — payment processed twice for the same membership.
✗ Not Eligible
Membership not used during the 30-day validity period.
2. Wallet Top-Ups
- Wallet top-up amounts are non-refundable once credited to your account.
- Wallet balance can only be used for session payments at B-Town Snooker.
- Unused wallet balance at the time of membership expiry is forfeited.
- In case of a technical error where payment is deducted but wallet is not credited, contact us within 48 hours for resolution.
3. Session Payments
- Session charges deducted from the wallet are non-refundable.
- Cash/UPI payments made at the club for sessions are non-refundable.
- If you believe a session was incorrectly charged, raise it with club staff on the same day.
4. Technical Payment Failures
If your payment was deducted by Razorpay but your membership was not activated or wallet was not credited:
- Contact us on WhatsApp within 48 hours with your payment reference/screenshot.
- We will verify with Razorpay and either activate your membership or initiate a refund within 5–7 business days.
- Refunds will be credited to the original payment method.
5. Cancellation of Membership
- There is no option to cancel an active membership mid-cycle for a pro-rated refund.
- You may choose not to renew when your membership expires — no cancellation required.
- B-Town Snooker reserves the right to cancel a membership in case of misconduct or violation of club rules, without a refund.
6. Refund Process
For eligible refund requests:
- Contact us via WhatsApp at +91 7006 555 586 within 48 hours of the transaction.
- Provide your registered phone number, payment screenshot, and description of the issue.
- Approved refunds are processed within 5–7 business days to the original payment source.
- Razorpay processing times may vary depending on your bank.
7. Contact Us
For refund requests or payment disputes, reach us at:
- Business: B-Town Snooker
- Location: Khawajabagh & Baramulla, Kashmir
- WhatsApp: +91 7006 555 586
- Website: btownsnooker.com
- Response time: Within 24 hours on business days